1. Who we are
These Terms of Service (“Terms”) apply between the customer (“Customer”, “you”) and Lux IT Systems (“Lux IT Systems”, “we”, “us”, “our”) for the provision of managed backup cloud storage services.
Legal entity details, VAT number, and registered address: [insert before publication].
2. Services covered
Lux IT Systems provides managed backup cloud storage services for small businesses, NAS devices, servers, and workstations. Depending on the selected plan and written agreement, the service may include:
- cloud backup storage up to the capacity included in your plan;
- initial backup configuration guidance;
- scheduled backup job monitoring;
- backup status notifications;
- restore assistance for backed-up files; and
- technical support related to the backup service.
The service is a managed backup service, not a general-purpose file sharing platform, public file hosting service, archive for illegal content, or disaster recovery guarantee unless a separate written agreement states otherwise.
3. Plans, storage limits, and pricing
The initial service plans are:
| Plan | Included storage | Monthly price | Typical use |
|---|---|---|---|
| Essential Backup | 1TB | €29/month, excluding VAT | Small office files, one NAS, or key workstations |
| Business Backup | 5TB | €89/month, excluding VAT | Small business file shares, NAS, and selected servers |
| Pro Backup | 10TB | €159/month, excluding VAT | Larger NAS/server backup needs up to 10TB |
Prices may change with reasonable notice. Any quotation, signed order, invoice, or written agreement between you and Lux IT Systems will prevail over the general pricing displayed on the website.
If your stored backup data exceeds the included capacity, we may ask you to upgrade, reduce stored data, change retention settings, or pay additional storage fees. We may pause new backup ingestion if storage limits are exceeded and no corrective action is taken.
4. Customer responsibilities
You are responsible for:
- ensuring you have the legal right to back up the data you submit to the service;
- selecting the data sources, backup frequency, retention settings, and restore requirements;
- keeping your systems, endpoints, NAS devices, credentials, and local networks secure;
- maintaining accurate contact, billing, and technical information;
- promptly reviewing backup alerts or failed job notifications;
- requesting test restores when required for your business continuity process; and
- maintaining any local backups, offline backups, or secondary disaster recovery measures required by your risk profile.
5. Backup and restore limitations
Backups reduce risk but do not eliminate it. Restore success depends on factors including source data integrity, backup job completion, retention settings, encryption keys, network connectivity, software compatibility, storage availability, and the condition of the original systems.
Unless a separate written service level agreement states otherwise, Lux IT Systems does not guarantee that every file, version, application state, database state, or system image can be restored in every scenario. Restore assistance applies only to data that was successfully backed up and retained under your active plan.
6. Account access and security
You must protect all credentials, encryption keys, access tokens, and administrator accounts connected to the service. You must notify us immediately at [email protected] if you suspect unauthorized access, credential compromise, ransomware activity, data corruption, or misuse of the service.
We may temporarily restrict access, suspend backup jobs, or disable affected accounts where reasonably necessary to protect the service, prevent abuse, or respond to a security incident.
7. Acceptable use
You must not use the service to store, transmit, process, or facilitate:
- illegal content or data you are not legally authorized to store;
- malware, ransomware, botnet infrastructure, exploit kits, or intentionally harmful code;
- content that infringes intellectual property, privacy, or confidentiality rights;
- spam, phishing material, credential theft infrastructure, or fraudulent activity;
- material that violates applicable law or court orders; or
- activity that damages, overloads, scans, disrupts, or compromises the service or other customers.
We may suspend or terminate service for serious or repeated violations.
8. Payment, invoices, and taxes
Fees are billed monthly unless agreed otherwise in writing. Prices exclude VAT and any other applicable taxes unless expressly stated. You must pay invoices by the due date shown on the invoice.
For overdue invoices, we may send payment reminders, suspend non-critical service functions, pause new backup ingestion, or terminate the service after reasonable notice. Suspension does not remove your obligation to pay outstanding amounts.
9. Cancellation and termination
You may cancel a monthly service plan by giving written notice to [email protected]. Unless agreed otherwise, cancellation takes effect at the end of the current paid billing period.
We may terminate or suspend the service if you fail to pay, breach these Terms, misuse the service, create legal or security risk, or if continued provision of the service becomes technically or commercially impractical.
10. Data export and deletion after termination
After termination, you should request any required export or restore of your backed-up data before the end of the retention period. Unless a written agreement states otherwise, we may delete backup data after service termination, account closure, non-payment, or expiry of the agreed retention period.
Deletion from backup infrastructure may be staged and may not immediately remove data from all backup, replication, log, or administrative systems.
11. Personal data and GDPR roles
For personal data contained inside Customer backup data, the Customer usually determines the purposes and means of processing, and Lux IT Systems acts as a processor or sub-processor. For account administration, billing, support communications, website contact forms, security logs, and service management, Lux IT Systems may act as an independent controller.
Where required, the parties will enter into a Data Processing Agreement (“DPA”) covering processor obligations, confidentiality, security measures, sub-processors, assistance with data subject requests, breach notification support, deletion or return of data, and audit information.
You must not submit special-category, regulated, medical, financial, employee, or customer personal data unless your organization has assessed the legal basis, risk, security requirements, retention requirements, and required contractual terms.
12. Confidentiality
Each party may receive confidential information from the other. The receiving party must protect confidential information using reasonable care and must not disclose it except to personnel, contractors, professional advisers, or service providers who need access for the permitted purpose and are bound by confidentiality obligations.
13. Third-party providers and sub-processors
We may use third-party infrastructure, software, monitoring, billing, communication, and support providers to deliver the service. We remain responsible for the service as described in our agreement with you, but we are not responsible for failures caused by your systems, your internet connection, your devices, your credentials, your selected configuration, or third-party services outside our reasonable control.
14. Service changes and maintenance
We may update, modify, patch, replace, or discontinue parts of the service to improve security, reliability, compatibility, or performance. Planned maintenance will be performed with reasonable notice where practical. Emergency maintenance may be performed without prior notice where required to protect the service.
15. Intellectual property
Lux IT Systems and its licensors retain all rights in the website, service design, documentation, scripts, configurations, branding, logos, and technical materials, except for Customer data. You retain all rights to your data. These Terms do not transfer ownership of either party’s intellectual property.
16. Warranties and disclaimers
The service is provided using reasonable skill and care. Except as expressly stated in a written agreement, the service is provided “as is” and “as available”. We do not warrant that the service will be uninterrupted, error-free, immune from cyberattack, compatible with every system, or capable of restoring every item of data in every scenario.
17. Limitation of liability
To the maximum extent permitted by applicable law, Lux IT Systems will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profit, loss of revenue, business interruption, loss of goodwill, or loss of anticipated savings.
Unless a written agreement states otherwise, our total aggregate liability arising from or relating to the service is limited to the fees paid by you for the affected service during the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law.
18. Consumer rights
The service is primarily intended for business customers. If you are a consumer under applicable law, mandatory consumer protection rights continue to apply and these Terms do not remove them.
Where a statutory withdrawal right applies to a distance contract, you may have the right to withdraw within the legally required period. If you request immediate service activation, backup configuration, storage provisioning, or other digital service performance during the withdrawal period, you may be required to pay for the service already provided, and your withdrawal rights may be affected where permitted by law.
19. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet backbone failures, power failures, third-party infrastructure outages, government action, cyberattacks, or major security incidents not caused by the affected party’s breach.
20. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on the website with a new effective date. Material changes will apply prospectively unless immediate changes are required for legal, security, or operational reasons.
21. Governing law and disputes
These Terms are governed by the laws of Greece, unless mandatory consumer protection or conflict-of-law rules require otherwise. The courts of Athens, Greece will have jurisdiction over disputes, unless applicable law requires a different forum.
22. Contact
For questions, notices, cancellation requests, security concerns, or support requests, contact:
Lux IT Systems
Email: [email protected]
Website: luxitsystems.gr